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Welcome to Poppyelle. Whether you have a question before placing an order or need assistance after your purchase, our Customer Support Team is here to provide fast, friendly, and professional service. We value every customer and are committed to making your shopping experience simple, enjoyable, and worry-free.
Customer Support Email: 📧 studio@poppyelle.com
Our support team typically responds to all inquiries within 24–48 business hours (Monday–Friday).
To help us locate your order quickly, please include your Order Number in your email whenever possible.
We're happy to help with:
Order Status & Tracking
Shipping Information
Return & Refund Requests
Product Availability
Sizing & Fit Questions
Payment Issues
Website Support
General Inquiries
No matter your question, we'll do our best to provide a prompt and helpful solution.
Poppyelle
4334 N High St
Columbus, OH 43214
United States
⚠️ Please Note: This is our business correspondence address only and is not a return address. Please contact our Customer Support Team before sending back any merchandise to receive return authorization and the correct return warehouse address.
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed
Emails received outside business hours will be answered on the next business day.
To help us resolve your inquiry as quickly as possible, please include:
Full Name
Email Address
Order Number (if applicable)
A detailed description of your inquiry
If your request involves a damaged, defective, or incorrect item, please attach clear photos of the product and its packaging.
Thank you for choosing Poppyelle. We're honored to be part of your shopping experience and appreciate the trust you've placed in us. Our team looks forward to assisting you and ensuring every experience with Poppyelle is a positive one.
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